How does the delivery process work?
Once our system processes your order, your products are inspected thoroughly to ensure they are in a perfect condition.
After they pass through the final round of quality check, they are packed and handed over to our trusted delivery partner.
Our delivery partners then bring the package to you at the earliest possibility. In case, they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue.
International Shipping – International clients do not pay import duties levied by their government to Rely Skincare. Clients will have to pay the customs duty to the courier provider in order to receive the product.
How are items packaged?
We package our products in boxes, which are covered in a plastic layer. Each individual product is packaged in bubble wrap while fragile items like bottles are safely secured with additional bubble wrap.
We pride ourselves on the quality of our packaging.
What is the range of locations to which Rely Skincare ships their products?
Rely Skincare ships throughout India! Rely Skincare also ships Globally. Contact us directly for International Orders.
My order has been shipped. Now how can I track it?
Once your order has been dispatched, you will receive an email with the details of the tracking number and the courier company that is processing your order.
You can track the status of your package 24 hours after your order is dispatched from our warehouse.
Following are some our trusted courier partners:
Aramex – http://www.aramex.com/
Bluedart – http://www.bluedart.com/
Delhivery – http://www.delhivery.com/
DHL – http://www.dhl.com/
Fedex – http://www.fedex.com/
What is the estimated delivery time?
We usually dispatch most orders within 1 to 2 business days (excluding Sundays and public holidays). Delivery time is 3-7 days.
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
We keep 100% of our catalogue in our inventory and we promise to provide fresh, non-expired products.
In case of international orders, product delivery may get delayed due to reasons attributable to logistics, public holidays, etc.
My order will be shipped in multiple shipments? What does this mean?
Don’t worry! This is a completely normal situation. This just means that different parts of your order may have simply been shipped from our different warehouse locations. Rest assured, you will only have to pay the shipping/CoD charge if applicable, on the first package you receive.
International orders, in most instances, will be shipped in their entirety as one shipment.
Are there any shipping charges applicable on my order?
We have standard shipping charges for most addresses.
India shipping charges – A flat Rs.59 charge is applied to all orders below Rs.650, while there is free shipping for all orders above Rs.650.
International shipping charges – We ship products throughout the world, however, shipping charges vary by region. Contact us for with your order and shipping address for international shipping charges,
What if the product gets damaged in transit ?
Rely Skincare is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
